FAQ
Order Questions
How do I place an order?
To place an order on Itsucculentime.com, simply add the items you wish to purchase to your cart, then proceed to the checkout page.
On the checkout page you will need to provide your shipping address and payment information in order for your order to be processed.
Once complete, click 'Place Order' and you should receive confirmation that your order has been successfully placed.
Thank you for shopping with us!
How can I pay for my purchase?
Customers can pay for purchases on Itsucculentime.com by PayPal.
Please note that not all payment methods are available in all countries.
How do I track my order?
To track your order on Itsucculentime.com, simply login to your account and click ‘orders’ in the top right corner. From here you can view the status of any orders you have placed, as well as estimated delivery date and tracking number (if applicable). You can also track your order directly from the shipping carrier’s website using the tracking number provided.
How do I use a coupon code?
To use a coupon code on a Shopify store, first add the items you wish to purchase to your cart. During the checkout process, you will be given an option to enter in a coupon code. Enter the coupon code and click apply for the discounted amount to be applied. If done successfully, you should see the discount reflected in your order total before completing payment. Thank you for shopping with us!
Do you offer discounts or promotions?
Yes, we offer discounts and promotions at our store. Check out our website or follow us on social media to be the first to know about any exclusive deals or promotions happening!
What should I do if my order is missing?
Please contact us at support@itsucculentime.com as soon as possible.
There's an item missing from my order, what should I do?
If there is an item missing from your order, please contact our customer service team at support@itsucculentime.com as soon as possible so that we can investigate and resolve the issue for you. We will do our best to get a replacement sent out to you immediately or issue a refund for the missing item.
Shipping Information
How long will it take to receive my order?
Get your orders ready in a jiffy! Each order is processed within three to four business days and are never shipped on holidays or weekends. Once you receive the order, it will be delivered just a few weeks later (maximum of five). But if some hand-made items are included in your purchase, please note that shipping times may exceed five weeks, you can learn more about this information on each product page.
What are the shipping rates?
For orders under $50, enjoy fast shipping for only $6.95!
Orders over $50 receive free delivery, so take advantage and stock up!
How do offer free shipping?
Yes, Place an order of $50 or more and receive free shipping - don't miss out on this great opportunity to save money!
Can I change or update my shipping address after placing an order?
Yes, Please contact us at support@itsucculentime.com
What can I do if my order is going to the wrong address?
If your order is going to the wrong address, please contact us at support@itsucculentime.com as soon as possible so that we can update the shipping information and make sure it goes to the right place. If your order has already been shipped, we suggest contacting the carrier directly with a tracking number to see if they can redirect it or arrange for pick-up at a nearby location. You may also be able to change the delivery address directly on their website once you have received your tracking number.
Info & Technical Help
I've forgotten my password, what should I do?
If you've forgotten your password, simply click the 'Forgot Password' link on the login page of our store. You will then be asked to enter the email address associated with your account and a recovery link will be emailed to you. Follow this link and enter your new password in order to log back into your account. If you continue to experience difficulties, please contact customer service at support@itsucculentime.com for further assistance.
How do I change my contact preferences or email?
To change your contact preferences or email in itsucculentime.com, simply log into your account and click 'Account' from the top navigation. You will then be taken to the settings page where you can update whether or not you wish to receive promotional emails about new products, specials and offers. You can also opt-in for text messages with updates on order progress or delivery notifications. Thank you for shopping with us!
Can you tell me more information about your products?
At Itsucculentime.com, we are proud to provide our customers with the highest quality of succulent items and home decor from around the world. Our range of products includes everything from unique succulent planters, to ceramic vases and even designer items. We source all of our products from top-notch suppliers who use only the most sustainable materials for their creations.
What really sets us apart though is our commitment to providing each customer with an exceptional shopping experience. We believe that it’s not just about what you buy, but how you buy it. That’s why we have created a friendly and informative website that provides detailed product descriptions and images, as well as reviews from customers who have already purchased the same item. In addition, we offer helpful tutorials on how best to care for your succulents, so that they last longer and stay in perfect condition.
Furthermore, if you ever have any questions or concerns, our team of dedicated customer service agents are always available via live chat to answer any queries you may have or by emailing us at support@itsucculent.com.
How do I contact customer service?
You can contact our customer service team at support@itsucculentime.com and we will be happy to assist you.
How can I be put on your mailing list?
To join our mailing list and receive regular updates about new products and exclusive offers, please go to our website at www.itsucculentime.com and enter your email address in the subscription box at the bottom of the page or email us at support@itsucculentime.com. We look forward to keeping you up-to-date with all the latest news!
Do you ship internationally?
No, we currently only ship within the US. We apologize for any inconvenience this may cause and we hope to one day offer international shipping options in the future. Please feel free to contact us at support@itsucculentime.com if you have any further questions. Thank you!
What is you privacy policy?
Welcome to our Privacy Policy page, where you can learn more about the information we collect and how it's used. Please click the link below to read all of the details!
Returns & Refund
What is your return policy?
Our 14-day return policy allows you to request a refund within two weeks of your item being delivered. For the return to be accepted, all items must remain in their original condition - unworn, unused and with tags intact while still within its packaging. Additionally, you will need proof or receipt of purchase for verification purposes. To learn more about our comprehensive returns process click here now!
What do I do if I received a damaged or defective item?
Please contact us at support@itsucculentime.com, we will promptly let you know if your refund request is accepted or declined, once we have received and checked the return. If approved, you'll receive a refund on the same payment method used within 10 business days. Do keep in mind that it might take some time for your bank to process and post this transaction. Unfortunately, no shipping costs are eligible for refunds; but if you'd like more information about our policy click here!
What do I do if I've received the wrong item?
If you have received the wrong item, please contact us immediately at support@itsucculentime.com. We will provide a return shipping label for you to send it back and can either issue a refund or resend the correct item as soon as possible, free of charge. Alternatively, we may also be able to offer store credit if preferred. Thank you for shopping with us!
Can I return a personalised item?
No, unfortunately once an item has been personalised this makes it non-returnable.